Your Privacy Matters

2999bat Privacy Policy

At 2999bat, your personal data belongs to you. This Privacy Policy explains exactly what information we collect when you use our platform, why we collect it, how we protect it, and what rights you have over it. We've written this to be straightforward — no legal jargon designed to confuse you.

Last Updated: January 2025

Our commitment: 2999bat does not sell your personal data to third parties. Your information is used only to operate your account, process payments, and improve your experience on the platform. Nothing more.

Questions about your data? Contact our privacy team at any time: [email protected]. We respond to all data-related queries within 48 hours.

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2999bat's Privacy Commitments

Here's a plain-language summary of the six core privacy commitments 2999bat makes to every player on the platform.

End-to-End Encryption

Every piece of data transmitted between your device and 2999bat is protected with 256-bit SSL encryption. Your login credentials, payment details, and personal information are never sent in plain text.

No Data Selling

2999bat does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the 2999bat ecosystem and is used only to operate your account and improve your experience.

You Control Your Data

You have the right to access, correct, or delete your personal data at any time. Submit a request to [email protected] and our privacy team will action it within 48 hours, no questions asked.

Secure Payment Data

2999bat does not store your full bKash, Nagad, or Rocket account credentials on our servers. Payment processing is handled through encrypted, tokenised connections with our payment partners.

Minimal Data Collection

We only collect the data we actually need to run your account and comply with legal requirements. We don't collect data for the sake of it — if we don't need it, we don't ask for it.

Marketing Opt-Out

You can opt out of all marketing communications from 2999bat at any time through your account settings or by contacting support. Opting out does not affect your ability to use the platform.

01 Introduction

This Privacy Policy describes how 2999bat ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players and visitors who use the 2999bat website and mobile application. It applies to all users accessing 2999bat from Bangladesh and any other permitted jurisdiction.

By registering an account on 2999bat or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how 2999bat handles your personal data, please do not use the platform and contact us to close your account.

This Privacy Policy should be read alongside our Terms and Conditions. Together, these documents form the complete agreement between you and 2999bat regarding your use of the platform and the handling of your personal information.

02 Data We Collect

2999bat collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically through your use of the platform. Here is a breakdown of what we collect and why:

Data Type Examples Why We Collect It
Identity Data Full name, date of birth, NID number Account registration and age verification
Contact Data Mobile number, email address Account communication and support
Financial Data bKash/Nagad/Rocket number, transaction history Processing deposits and withdrawals
Technical Data IP address, device type, browser, OS Security monitoring and fraud prevention
Usage Data Games played, session duration, bet history Platform improvement and responsible gaming
Cookie Data Session tokens, preference cookies Platform functionality and analytics

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.

03 How We Use Your Data

2999bat uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Specifically, we use your data to:

  • Create and manage your 2999bat account and verify your identity.
  • Process deposits, withdrawals, and other financial transactions.
  • Detect and prevent fraud, money laundering, and other illegal activity.
  • Comply with legal and regulatory obligations applicable to online gaming platforms.
  • Provide customer support and respond to your queries and complaints.
  • Send you account-related notifications such as transaction confirmations and security alerts.
  • Send promotional communications if you have opted in to receive them.
  • Monitor and improve platform performance, game quality, and user experience.
  • Enforce our Terms and Conditions and other platform policies.
  • Support responsible gaming by monitoring play patterns and applying limits where appropriate.

Marketing communications: 2999bat will only send you promotional emails or messages if you have explicitly opted in. You can withdraw this consent at any time through your account settings or by contacting support.

04 Legal Basis for Processing

2999bat processes your personal data on the following legal grounds:

  • Contractual necessity: Processing required to fulfil our obligations to you under the Terms and Conditions — including account management, payment processing, and game provision.
  • Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and tax reporting obligations.
  • Legitimate interests: Processing carried out for fraud prevention, platform security, and improving our services, where these interests are not overridden by your rights.
  • Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.

05 Data Sharing and Third Parties

2999bat does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances, and only with parties who are contractually obligated to protect it:

  • Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. They operate under their own privacy policies and security standards.
  • Identity verification providers: Third-party KYC (Know Your Customer) services may receive your identity documents to verify your age and identity as required by law.
  • IT and hosting providers: Our platform infrastructure partners who store and process data on our behalf under strict data processing agreements.
  • Legal and regulatory authorities: Where required by law, court order, or regulatory request, 2999bat may disclose your data to relevant authorities.
  • Fraud prevention agencies: Where we suspect fraudulent activity, we may share relevant data with fraud prevention services to protect the platform and other players.

All third parties with whom 2999bat shares data are required to handle it securely and use it only for the specific purpose for which it was shared. We do not permit third parties to use your data for their own marketing purposes.

06 Cookies and Tracking

2999bat uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit our platform.

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
  • Analytics cookies: Help us understand how players navigate the platform so we can improve it. These are anonymised and do not identify you personally.
  • Preference cookies: Remember your settings and preferences, such as language and display options, so you don't have to set them every time.
  • Marketing cookies: Used only if you have opted in to receive personalised promotions. These can be disabled at any time through your account settings.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the 2999bat platform.

07 Data Retention

2999bat retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. Specifically:

  • Account and identity data is retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
  • Transaction records are retained for 7 years for financial compliance and audit purposes.
  • Customer support communications are retained for 3 years.
  • Marketing consent records are retained for as long as you remain opted in, plus 1 year after opt-out.
  • Technical and usage data is retained for 2 years for security and platform improvement purposes.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

Note: Even if you close your 2999bat account, we are legally required to retain certain records for the periods stated above. This is not optional — it is a regulatory requirement for licensed gaming platforms.

08 Your Privacy Rights

As a 2999bat player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request".

Right to Access

Request a copy of all personal data 2999bat holds about you. We will provide this within 30 days.

Right to Rectification

Request correction of any inaccurate or incomplete personal data we hold about you.

Right to Erasure

Request deletion of your personal data where we no longer have a legal basis to retain it.

Right to Restrict Processing

Request that we limit how we use your data while a dispute or complaint is being resolved.

Right to Portability

Request your data in a structured, machine-readable format so you can transfer it elsewhere.

Right to Object

Object to processing based on legitimate interests, including direct marketing communications.

09 Data Security

2999bat takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

  • 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
  • Encrypted storage of sensitive data including passwords (stored as salted hashes, never in plain text).
  • Two-factor authentication available for all player accounts.
  • Regular security audits and penetration testing of our platform infrastructure.
  • Strict access controls ensuring only authorised 2999bat staff can access player data, and only on a need-to-know basis.
  • Automated monitoring systems that detect and alert on suspicious access patterns in real time.

Despite these measures, no online platform can guarantee 100% security. If you suspect your 2999bat account has been compromised, contact support immediately at [email protected] and change your password without delay.

10 Children's Privacy

2999bat is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on or use 2999bat under any circumstances.

If 2999bat becomes aware that personal data has been collected from a person under 18, we will immediately close the associated account, delete all related data, and forfeit any balance held in the account. If you believe a minor has registered on 2999bat, please contact us at [email protected] immediately.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. For more information on protecting young people from gambling harm, visit our Responsible Gaming page.

11 Updates to This Policy

2999bat may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered players via email or an in-platform notification before the changes take effect.

The "Last Updated" date at the top of this page always reflects when the policy was most recently revised. We encourage you to review this page periodically to stay informed about how 2999bat protects your privacy.

Continued use: Your continued use of 2999bat after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, please contact us to close your account.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how 2999bat handles your personal data, please get in touch with our privacy team:

  • Email: [email protected]
  • Subject line for data requests: "Data Rights Request"
  • Response time: Within 48 hours for privacy queries; within 30 days for formal data subject requests
  • Support hours: 24/7, including weekends and public holidays

We take every privacy query seriously and will do our best to resolve your concern promptly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.

Safe and Secure

Your Data Is Safe. Now Let's Play.

2999bat is built on trust. Your data is protected, your payments are secure, and your privacy is respected. Join hundreds of thousands of players in Bangladesh who game with confidence on 2999bat.